Thomas J. Murphy, Veterans Affairs Under Secretary, isn’t sure how many touches per claim happen (scary)

In response to a question asked by Illinois Representative Mike Bost in a House session on “Claims and Appeals Processing for Veterans”, the Under Secretary revealed that he isn’t sure how many touches happen per claim on a daily basis. When pressed, he could not stateĀ a number. Under Secretary Murphy was nominated to his post by President Barack Obama in December of 2016, as one of his final actions prior to leaving office.